Senior Matr Support Executive

London, England, United Kingdom · Customer team

Description

Matr makes 1:1 online maths tuition accessible to children and tutors globally. We need an enthusiastic, quick thinking person to join our team as a Senior Support Executive. You'll be providing support via the phone, email and live chat to our customers and tutors, to ensure session run smoothly and queries are dealt with quickly. You'll be critical in the development and growth of this business, working alongside colleagues in Product, Acquisition and Retention to improve processes and what we offer customers.


We are looking for a Senior Matr Support Executive to join our customer support team. The role is multifaceted; and will suit someone who enjoys working in a fast paced customer service environment but who is also keen to get involved in developing new processes to improve our customer experience.

The work can be divided into 3 roughly equal parts:


We’re looking for someone who genuinely enjoys providing support and ensuring our customers have a delightful experience with us.

Requirements

PREFERRED

Benefits

£27,000 - £28,000 annual salary (dependent on experience)

Healthcare and pension plan

25 days holiday

Initial training and proactive ongoing support throughout the role

Work with a fun and ambitious team, passionate about building a tech start-up and having a social impact on the world

Opportunity to grow your career in one of the fastest growing EdTech businesses in London

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