Senior Onboarding Executive

London, England, United Kingdom · Customer team

Description

We work with thousands of children across the UK, delivering one-to-one maths tutoring through a platform that allows pupils in the UK to connect with our tutors across the world. Your main role is to ensure that our school customers get off to the best possible start with us. You’ll ensure initial set up is completed correctly here, managing booking and invoicing changes and queries (during onboarding), and from the customers side, manage them through the set-up process. You’ll map out and own their journey and it’s execution for 1:1 communications, working with the Retention Exec to plan automated communications.

You will also plan, implement and manage the TSL Ambassador programme. You’ll use a range of data, insights from onboarding and work closely with the rest of the Customer Success Team to identify schools who could be ambassadors. You will be responsible for planning and executing the ambassador journey/relationship, in partnership with the Head of Customer Insight, while consulting other stakeholders across the organisation.

Responsibilities and tasks include:


You will also be involved in ad hoc tasks and projects which come up within the team where needed, such as

Requirements

We’re looking for someone to ensure our schools get off to the best possible start with us. From personally delivering support, to managing the whole onboarding journey, you’ll be enthusiastic about getting involved in all areas.

If you were to joins us, then these are our behaviours & ways of working

Be AMBITIOUS

Our people like challenges, and ours is a big one. We need you to adopt a can-do attitude, to adapt to whatever is thrown at you, to work with urgency in pursuing our mission.

Be DYNAMIC

We’re motivated by delivering impact at huge scale, by realising real social change. Commit your energy to making a difference, to transforming lives around the world.

Be INQUISITIVE

No one is born with all the answers, so ask questions and let your curiosity take you one step further.

Innovation only comes from a desire to understand, solve and be better.

Be EMPOWERED and EMPOWERING

Own your work, both the successes and failures. We have no time for blame, politics, or ego. Raise your voice and then make space for others to raise theirs, reinforcing a culture that supports and learns from mistakes.

REQUIRED

PREFERRED

Benefits

£25,000 - £27,000 annual salary (dependent on experience)

Healthcare and pension plan

25 days holiday

Initial training and proactive ongoing support throughout the role

Work with a fun and ambitious team, passionate about building a tech start-up and having a social impact on the world

Opportunity to grow your career in one of the fastest growing EdTech businesses in London

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